FAQs

How can I send a package through Citypak?

Handover your package to the nearest Citypak branch.

Too lazy to come? Don’t worry we will come and pickup your package.

Contact our customer service (011 470 39 00) or nearest branch and request a pickup.

What's your coverage?

We deliver island-wide.
100% coverage in Sri Lanka.
If you can write the address we can deliver.

How long does it take to deliver my package?

Usually we deliver within 1 working day.
But if you are sending the package to an extended area it may take up to 2-3 days.

What's the delivery charge?

The delivery charge depends on the address and the weight of the package,

Please refer our Delivery Cost Calculator to get an estimation.

Do you have Cash on delivery (COD) service?

Yes. Of course.

Please contact us for more details.

I frequently send packages. Can I get a discount?

Of course. Open a customer account with us and get discounted rates and much more benefits such as credit periods.

Please contact us for more information.

Can I send a package to another country?

Yes. Please contact us for more information.

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