At IML Delivery Systems (Pvt) Ltd ("we," "us," "our," or the "Company"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our domestic package delivery services.
By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the practices outlined below, please do not use our services.
1. Information We Collect
We collect the following types of information when you use our services:
a. Merchant Information:
When merchants register with us, we collect information such as their business name, contact details, business address, and payment information. This information is used for account management, billing, and providing our delivery services.
b. Package Delivery Details:
To facilitate package delivery, we collect information about the packages, including package contents, dimensions, weight, origin, destination addresses, and any special handling instructions provided by the sender.
c. Receiver Information:
To ensure successful delivery, we collect receiver information including name, address, contact details, and any specific delivery preferences or instructions.
d. Usage Information:
We may collect information about your interactions with our website and mobile applications, including your IP address, device type, browser type, operating system, pages you visit, and actions you take.
2. How We Use Your Information
We use the information we collect for the following purposes:
· Providing and improving our package delivery services.
· Processing transactions, billing, and account management.
· Communicating with you regarding your shipments and service-related updates.
· Responding to customer inquiries and providing customer support.
· Analyzing usage patterns to improve our website and services.
· Complying with legal and regulatory obligations.
3. Disclosure of Your Information
We may share your information with third parties under the following circumstances:
· With our trusted partners and service providers who assist us in delivering our services.
· To comply with legal requirements, court orders, or government requests.
· To protect our rights, privacy, safety, or property, and those of our customers or the public.
· In connection with a business transaction, such as a merger, acquisition, or sale of assets, where
customer information may be transferred as part of the transaction.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
5. Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be available on our website.
6. Contact Us
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at 011 769 7000.
By using our services, you acknowledge that you have read and understood this Privacy Policy, including how and why we use your information.
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